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01603 627786

info@tinklersmotorcycles.co.uk

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Tinklers Motorcycles Returns Policy

Returns Policy

Goods that have been purchased and are unsuitable or have been bought in error may be returned for a credit/refund or exchange within 14 working days of receipt.
The goods must be unused and in their original packaging, with any tags/labelling attached and suitable for resale. We cannot accept responsibility for undelivered or damaged goods that are returned to us. We therefore recommend you send your items by recorded delivery, making sure you have adequate insurance for the contents. Items that are returned to us with unpaid postage may not be accepted or delivered.
Please note, under no circumstances will we dispatch any additional items under our returns and exchanges policy, until we have received the original items.
If you receive a damaged or incorrect item, please notify us within 14 working days of receipt, using the contact details below.
If your goods are returned to us by Royal Mail or any other courier service, due to non-collection from the delivery office, we will contact you. We will resend the items however postage will be re-charged at the original rate.
We regret we are unable to refund the cost of postage and packaging costs, unless the goods are faulty or where the incorrect item has been supplied.
It is important to let us know as soon as possible if there is something wrong with your purchase, this can be done by phone on 01603 627786 or by email to parts@tinklersmotorcycles.co.uk. Failure to follow this process may lead to packages being refused and returned to you.

All correspondence and returns should be sent to:

Tinklers (motorcycles) Ltd
182-190 Northumberland Street
Norwich
Norfolk
NR2 4EE

With the returned item please include your name, address and a copy of the invoice, along with the reason for return and whether you require an exchange or a refund. In the case of an exchange please include re-postage money, at the same rate as was charged on the first order.
Please ensure that the items delivered are correct for your motorcycle model and year, as we are unable to refund any labour charges that may be incurred during fitment or removal of incorrectly supplied parts and accessories.
The above returns policy refers to items bought online and via mail order only - this does not cover items bought in our store.

We have recently updated our terms and conditions in accordance to the Consumer Rights Directive (CRD).

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Tinklers Motorcycles Terms & Conditions

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