Tinklers Motorcycles
Terms & Conditions
About us
Tinklers (motorcycles) Ltd are committed to promoting customer confidence in their website by adhering to strict ‘Codes of Practice’ (OUR TERMS & CONDITIONS DO NOT AFFECT YOUR STATURTORY RIGHTS)
Contact details
Tinklers (motorcycles) Ltd
182-190 Northumberland Street
Norwich
NR2 4EE
Tel. 01603 627786 (Int: +44 1603 627786
Fax 01603 632282 (Int +44 1603 632282
Vat number 105 7346 85
Ordering process
When the order is placed, it does not indicate that a contract between us exists. We will indicate acceptance of your order via email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Goods are generally dispatched via Royal Mail 1st class or via courier within 3 working days. In the event that this is not possible as the item is out of stock, we will inform you of estimated delivery times via email.
You have the right to cancel your order at any time before the order is dispatched.
We may validate any of the names and addresses supplied during the order process against commercially available records, as part of our fraud prevention processes. We will not release any of your information to third parties or into the public domain.
We accept payments via Paypal.
Returns policy
Goods that have been purchased and are unsuitable or have been bought in error may be returned for a credit/refund or exchange within 7 working days of receipt.
The goods must be unused and in their original packaging, with any tags/labelling attached and suitable for resale. We cannot accept responsibility for undelivered or damaged goods that are returned to us. We therefore recommend you send your items by recorded delivery, making sure you have adequate insurance for the contents. Items that are returned to us with unpaid postage may not be accepted or delivered.
Please note, under no circumstances will we dispatch any additional items under our returns and exchanges policy, until we have received the original items.
If you receive a damaged or incorrect item, please notify us within 7 working days of receipt, using the contact details below.
If your goods are returned to us by Royal Mail or any other courier service due to non-collection from the delivery office, we will contact you. We will resend the items however postage will be re-charges at the original rate.
We regret we are unable to refund the cost of postage and packaging costs, unless the goods are faulty or where the incorrect item has been supplied.
It is important to let us know as soon as possible if there is something wrong with your purchase, this can be done by phone on 01603 627786 or by email to parts@tinklersmotorcyclces.co.uk. Failure to follow this process may lead to packages being refused and returned to you.
All correspondence and returns should be sent to:
Tinklers (motorcycles) Ltd
182-190 Northumberland Street
Norwich
Norfolk
NR2 4EE
With the returned item please include your name, address and a copy of the invoice, along with the reason for return and whether you require an exchange or a refund. In the case of an exchange please include re-postage money, at the same rate as was charged on the first order.
Please ensure that the items delivered are correct for your motorcycle model and year, as we are unable to refund any labour charges that may be incurred during fitment or removal of incorrectly supplied parts and accessories.
The above returns policy refers to items bought online and via mail order only – this does not cover items bought in our store.
We are one of the foremost Yamaha 'Premier' Motorcycle Dealers in the East of England providing everything the motorcyclist could need. Call in to our extensive showrooms to see the choice of new and used machines and range of stylish clothing and accessories.
